Faq

Welcome to our new website! If you are an existing account holder (prior to August 2nd, 2024) you will need to please reset your password. Please follow this link and insert your email address in the reset password field. You will receive an email prompting you to reset your password. As soon as you create your new password, you will be taken to your account on our new website. Please reach out to us if you need assistance. Grazie mille!

We are excited to now offer a palette builder tool! You can build your own personalized watercolor palette by select colors to fill an empty watercolor palette or by adding colors to a prepackaged set.

By selecting 12 half pans or 6 full pans or more you will receive a discount at checkout when using the palette builder feature. If you fill any size palette, when starting from an empty watercolor palette, the discount at check out will be the cost of the watercolor tin of your selected size. If you start from a prepackaged palette product, you will receive a brush with the palette. The brush included in the set will be indicated according to the product you chose as your starting point.

Is not possible to add the same color more than once with the palette builder tool. When building your palette it is possible to select either half pans or full pans, but not a combination of the two.

If you have any questions about how to use the palette builder or how the discount structure works, please reach out to us at ciao@agallocolors.com.

Yes! We offer free shipping on eligible orders, please find here a summary of the options:

United States free shipping for orders over $150 
Canada free shipping for orders over €200 
Europe/United Kingdom free shipping for orders over €130
Italy free shipping for orders over €90
Australia free shipping for orders over 200€
Iceland free shipping for orders over 250€
Switzerland free shipping for orders over 200€

Starting in August 2024, we are excited to offer faster processing times! USA 1-2 business days and 2-3 days for all other destinations! As soon as we ship your order, you will receive a shipping confirmation email with tracking number. Delivery times will vary depending on the shipping option you have selected.

Yes, we ship all around the world! If you do not see a shipping option for your country, please contact us and we will establish a shipping option for your country. For more information about our shipping policies please click here.

VAT taxes are not included in the prices for our products. The shipping costs are calculated in the final steps of the checkout process, and do not include local VAT or import duties. If applicable, VAT taxes may vary depending on where you live in the world. If your country requires VAT or import duties, you will be asked to pay them upon import. Questions? Please reach out to us here.

To create an account, please click the account symbol at the top of this page and select “Create account.” You will be prompted to fill out your information and a password. To ensure the fastest check out and to save your order history we recommend creating an account.

Please refrain from amending your orders whenever possible, as this can result in mistakes and delays. We pride ourselves on getting your orders shipped swiftly and correctly!

When you place an order, you will receive an order confirmation with an order number. Please allow us 2-3 business days to prepare and ship your order. As soon as we ship your order, you will receive a shipping confirmation email with tracking number. Delivery times will vary depending on the shipping option you have selected. You can find the delivery times listed with the shipping option you have selected on your order confirmation. Have a question about your order? Please click here to receive assistance.

We are an artisan company and our exclusive production is in high demand! If a product you are looking for is sold out and you have extenuating circumstances or would like to give a gift for a time sensitive occasion, please contact our customer service at ciao@agallocolors.com and we will do our best to assist you! Otherwise, go ahead and sign up on the product page to receive an notification when the item is back in stock.

Please contact us right away if your item is defective or damaged. We will replace the item if defective. Please attach a photo and a description of the issue to your email so we can best assist you. If you would like to return an undamaged item, please contact us within 3 days of delivery and ship items back to us within 7 days of delivery to receive a refund. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Thank you.

Our watercolors are crafted according to a traditional recipe. This recipe includes local honey from Umbria, which increases the colors wet-ability, brilliance and longevity. We also use a small quantity of Oxgall as a wetting agent. Ox gall is of animal origin. Animal well being is an issue important to us, and we are testing synthetic alternatives to this ingredient. Please feel free to contact us for more information.