Shipping returns

Processing time

Please allow us 1-2 days to pack and ship your order from the United States and 2-3 days to pack and ship your order for all other destinations. Delivery times vary by shipping option. Some shipping options include International DHL Express, Aramex, Fedex and USPS in the United States. Please note that DHL and Aramex Express CAN NOT deliver to PO Box addresses. DHL CAN NOT ship to AFO/FFPO addresses in the USA, while USPS can.

Please note that the delivery timing with US Standard shipping method for Hawaii may take up to 8 days business days.

DHL Express shipping to Canada has a standard of 2-3 business days delivery time. However, this timing may change to 5-8 business days for certain delivery areas depending on DHL internal organization. You will receive the exact delivery timing directly from DHL when your shipment will be ready to ship.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. A. Gallo Colors is not responsible for customs duties or delays due to customs.

Shipping to Remote Locations

The shipping costs at check out reflect standard shipping rates. If you live in a remote area, DHL and Fedex will charge an additional fee (this may change depending on the area) to ship to your location. If this occurs, we will contact you to request payment for that difference in cost.

If you do not see a shipping option for your country at check out please contact us and we will establish a shipping option for you.

RETURNS

Contact us within: 3 days of delivery

Ship items back to us within: 7 days of delivery

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please contact us if your item is defective or damaged.