ACCOUNT LOGIN HELP ON THE NEW WEBSITE

Welcome to our new website! If you are an existing account holder (prior to August 2nd, 2024) you will need to please reset your password. Please follow this link and insert your email address in the reset password field. You will receive an email prompting you to reset your password. As soon as you create your new password, you will be taken to your account on our new website. Please reach out to us if you need assistance. Grazie mille!

PALETTE BUILDER INFORMATION AND DISCOUNTS

We are excited to now offer a palette builder tool! You can build your own personalized watercolor palette by select colors to fill an empty watercolor palette or by adding colors to a prepackaged set. By selecting 12 half pans or 6 full pans or more you will receive a discount at checkout when using the palette builder feature. If you fill any size palette, when starting from an empty watercolor palette, the discount at check out will be the cost of the watercolor tin of your selected size. If you start from a prepackaged palette product, you will receive a brush with the palette. The brush included in the set will be indicated according to the product you chose as your starting point. Is not possible to add the same color more than once with the palette builder tool. When building your palette it is possible to select either half pans or full pans, but not a combination of the two. If you have any questions about how to use the palette builder or how the discount structure works, please reach out to us at ciao@agallocolors.com.

Do you offer free shipping?

Yes! We offer free shipping on eligible orders, please find here a summary of the options: United States free shipping for orders over $150 Canada free shipping for orders over €200 Europe/United Kingdom free shipping for orders over €130 Italy free shipping for orders over €90 Australia free shipping for orders over 200€ Iceland free shipping for orders over 250€ Switzerland free shipping for orders over 200€

What are your order processing times?

Starting in August 2024, we are excited to offer faster processing times! USA 1-2 business days and 2-3 days for all other destinations! As soon as we ship your order, you will receive a shipping confirmation email with tracking number. Delivery times will vary depending on the shipping option you have selected.

DO YOU SHIP WORLDWIDE?

Yes, we ship all around the world! If you do not see a shipping option for your country, please contact us and we will establish a shipping option for your country. For more information about our shipping policies please click here.

WILL I BE CHARGED TAX?

VAT taxes are not included in the prices for our products. The shipping costs are calculated in the final steps of the checkout process, and do not include local VAT or import duties. If applicable, VAT taxes may vary depending on where you live in the world. If your country requires VAT or import duties, you will be asked to pay them upon import. Questions? Please reach out to us here.

HOW DO I CREATE AN ACCOUNT?

To create an account, please click the account symbol at the top of this page and select “Create account.” You will be prompted to fill out your information and a password. To ensure the fastest check out and to save your order history we recommend creating an account.

Please refrain from amending your orders whenever possible, as this can result in mistakes and delays. We pride ourselves on getting your orders shipped swiftly and correctly!

When you place an order, you will receive an order confirmation with an order number. Please allow us 2-3 business days to prepare and ship your order. As soon as we ship your order, you will receive a shipping confirmation email with tracking number. Delivery times will vary depending on the shipping option you have selected. You can find the delivery times listed with the shipping option you have selected on your order confirmation. Have a question about your order? Please click here to receive assistance.

Product is out of stock

We are an artisan company and our exclusive production is in high demand! If a product you are looking for is sold out and you have extenuating circumstances or would like to give a gift for a time sensitive occasion, please contact our customer service at ciao@agallocolors.com and we will do our best to assist you! Otherwise, go ahead and sign up on the product page to receive an notification when the item is back in stock.

WHAT IS YOUR POLICY FOR RETURNS AND REPAIRS?

Please contact us right away if your item is defective or damaged. We will replace the item if defective. Please attach a photo and a description of the issue to your email so we can best assist you. If you would like to return an undamaged item, please contact us within 3 days of delivery and ship items back to us within 7 days of delivery to receive a refund. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Thank you.

ARE A. GALLO WATERCOLORS VEGAN FRIENDLY?

Our watercolors are crafted according to a traditional recipe. This recipe includes local honey from Umbria, which increases the colors wet-ability, brilliance and longevity. We also use a small quantity of Oxgall as a wetting agent. Ox gall is of animal origin. Animal well being is an issue important to us, and we are testing synthetic alternatives to this ingredient. Please feel free to contact us for more information.

Shipping

1. Processing Time

All orders are carefully packed by hand.

European Union

Country	Shipping Option	Price	Delivery Time	Free Shipping
Austria	BRT	€9	3–5 days	Free over €130
Austria	DHL Express	€18	2–4 days
Belgium	BRT	€9	3–5 days	Free over €130
Belgium	DHL Express	€18	2–4 days
Bulgaria	FedEx	€14	3–7 days	Free over €130
Bulgaria	DHL Express	€18	2–4 days
Croatia	DHL Express	€18	2–4 days	Free over €130
Cyprus	DHL Express	€18	2–4 days	Free over €130
Czechia	FedEx	€14	3–7 days	Free over €130
Czechia	DHL Express	€18	2–4 days
Denmark	BRT	€11.4	4–5 days	Free over €130
Denmark	DHL Express	€18	2–4 days
Estonia	FedEx	€15	2–4 days	Free over €130
Estonia	DHL Express	€18	2-3 days
Finland	DHL Express	€25	2–4 days	Free over €130
France	BRT	€9.5	3–5 days	Free over €130
France	DHL Express	€18	2-3 days
Germany	BRT	€8.8	2–4 days	Free over €130
Germany	DHL Express	€18	2-3 days
Greece	DHL Express	€18	2-3 days	Free over €130
Ireland	FedEx	€15	2–4 days	Free over €130
Ireland	DHL Express	€18	2-3 days
Italy	BRT	€5.5	1–2 days	Free over €90
Italy	DHL Express	€10	2–3 days
Latvia	FedEx	€15	2–4 days	Free over €130
Latvia	DHL Express	€18	2-3 days
Lithuania	FedEx	€15	2–4 days	Free over €130
Lithuania	DHL Express	€18	2-3 days
Luxembourg	FedEx	€11	2–4 days	Free over €130
Luxembourg	DHL Express	€18	2-3 days
Malta	DHL Express	€18	2-3 days	Free over €130
Netherlands	BRT	€9.2	2–4 days	Free over €130
Netherlands	DHL Express	€18	2-3 days
Poland	FedEx	€14	2–4 days	Free over €130
Poland	DHL Express	€18	2-3 days
Portugal	FedEx	€11	2–4 days	Free over €130
Portugal	DHL Express	€18	2-3 days
Slovakia	FedEx	€14	2–4 days	Free over €130
Slovakia	DHL Express	€18	2-3 days
Slovenia	DHL Express	€18	2-3 days	Free over €130
Spain	BRT	€11.5	2–4 days	Free over €130
Spain	DHL Express	€18	2-3 days
Sweden	FedEx	€15	2–4 days	Free over €130
Sweden	DHL Express	€25	2-3 days
Hungary	FedEx	€14	2–4 days	Free over €130
Hungary	DHL Express	€18	2-3 days

United Kingdom & Non-EU Europe

Country	Shipping Option	Price	Delivery Time	Free Shipping
United Kingdom	FedEx	€25	2–3 days	Free over €130
Iceland	FedEx	€19	2–4 days	Free over €250
Iceland	DHL Express	€28	2–4 days
Isle of Man	DHL Express	€30	2–3 days
Monaco	FedEx	€18	3–5 days	Free over €130
Norway	DHL Express	€28	2–3 days
San Marino	DHL Express	€10
Serbia	DHL Express	€25	2–3 days
Switzerland	FedEx	€12	2 days	Free over 200€
Switzerland	DHL Express	€22	2–3 days

North America

Country	Shipping Option	Price	Delivery Time	Free Shipping
Canada	DHL Express	€28	2–3 days	Free over €200

Latin America

Country	Shipping Option	Price	Delivery Time
Argentina	DHL Express	€45	5–10 days
Brazil	DHL Express	€45	5–10 days
Brazil	Italian Post	€28	10–25 days
Chile	DHL Express	€45	7-8 days
Colombia	DHL Express	€55	1-2 days
Costa Rica	DHL Express	€40	2-3 days
Mexico	Italian Post	€28	10-25 days
Peru	DHL Express	€45	5–6 days

Middle East & Africa

Country	Shipping Option	Price	Delivery Time	Free Shipping
Egypt	FedEx	€36	5 days
Egypt	DHL Express	€58	3–5 days
Ghana	DHL Express	€50	3–5 days
Israel	DHL Express	€55	3–5 days
Morocco	DHL Express	€70
Morocco	Italian Post	€28	10–25 days
Reunion Island	FedEx	€39
Reunion Island	DHL Express	€75	3–4 days
South Africa	DHL Express	€45	6–7 days	—
Turkey	DHL Express	€28	3–6 days	—

Asia & Oceania

Country	Shipping Option	Price	Delivery Time	Free Shipping
Australia	DHL Express	€40	6–7 days
Australia	FedEx	€36	9 days	Free over €250
Brunei	DHL Express	€60	5–6 days
Brunei	Italian Post	€28	10–25 days
China	DHL Express	€40	2-3 days	Free over €350
Hong Kong	Aramex	€16.5	10 days
Hong Kong	DHL Express	€40	2-3 days
India	DHL Express	€42	2-3 days
Indonesia	DHL Express	€45	2–3 days
Japan	FedEx	€31	3 days
Japan	DHL Express	€40	5–10 days
Macao	DHL Express	€40	6–8 days
Malaysia	DHL Express	€45	2–3 days
New Zealand	FedEx	€36	5 days
New Zealand	DHL Express	€45	12–13 days
Pakistan	DHL Express	€45	5–6 days
Singapore	Aramex	€16.5	10 days
Singapore	DHL Express	€40	5 days
Taiwan	DHL Express	€40	6–8 days
Thailand	DHL Express	€45	5 days

United States - orders processed and shipped from local distributor

Country	Shipping Option	Price	Delivery Time	Free Shipping
United States	FedEx 2 Day	$14.10	2 business days	Free over $250
United States	Standard Shipping	$8.70	3–8 business days	Free over $150

UAE & GCC orders processed and shipped from local distributor

Country	Shipping Option	Price	Delivery Time	Free Shipping
United Arab Emirates	Express Shipping	AED 30.00	Next day	Free over AED 300
United Arab Emirates	Quick Delivery	AED 37.50	Up to 4 hours
Bahrain	Aramex Express	€16.50	3-5 business days	Free over 90€
Kuwait	Aramex Express	€17.00	3-5 business days	Free over 90€
Oman	Aramex Express	€15.60	3-5 business days	Free over 90€
Qatar	Aramex Express	64 QAR	3-5 business days	Free over QAR 380
Saudi Arabia	Aramex Express	73 SAR	3-5 business days	Free over SAR 390

3. Important Notes

DHL, FedEx and Aramex cannot deliver to PO Boxes
DHL cannot ship to APO/FPO addresses
USPS can deliver to PO Boxes and APO/FPO
Orders may ship in multiple packages at no extra cost

4. Customs & Duties

Duties and import taxes are not included
These are the buyer’s responsibility
Couriers may charge a handling fee

5. Remote Areas

If your address is considered remote, additional shipping fees may apply.
We will contact you before shipping if needed.

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Shipping

1. Processing Time

European Union

United Kingdom & Non-EU Europe

North America

Latin America

Middle East & Africa

Asia & Oceania

United States - orders processed and shipped from local distributor

UAE & GCC orders processed and shipped from local distributor

3. Important Notes

4. Customs & Duties

5. Remote Areas

Country/region

Shipping

1. Processing Time

European Union

United Kingdom & Non-EU Europe

North America

Latin America

Middle East & Africa

Asia & Oceania

United States - orders processed and shipped from local distributor

UAE & GCC orders processed and shipped from local distributor

3. Important Notes

4. Customs & Duties

5. Remote Areas

Enjoy 10% off your first order!

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